During the plan phase of the plan-do-study-act (PDSA) process, what is determined?

During the plan phase of the Plan-Do-Study-Act (PDSA) process, the primary focus is on developing a detailed strategy for implementing the project, which includes determining how to collect data effectively. This involves setting clear objectives, identifying metrics that will be used to measure success, and outlining processes for gathering and analyzing this data throughout the project.

Establishing a robust data collection plan is crucial because it forms the basis for evaluating the effectiveness of the intervention in subsequent phases. It enables the team to collect consistent and relevant information that can inform decisions and adjustments as the project progresses. The other options, such as staff training, assessing project effectiveness, or specific outcomes like reducing wait times, are important aspects of the overall project management but are typically addressed after the data collection methodologies have been established during the planning phase.